Exhibitor FAQ

Exhibitor FAQ

Questions? No problem…we’ve got you covered.


Are there comprehensive documents detailing general and ordering guidelines?

Yes, you can find this information in the Exhibitor Ordering Guidelines and Exhibitor Guidelines documents. For additional information, visit the exhibitor resources page.


What items are prohibited in the Convention Center? 

The following items are prohibited:

  • Weapons
  • Laser pointers
  • Food and beverage (personal consumption items)
  • Animals (service animals are an exception)
  • Drones/unmanned aerial aircrafts
  • Use of tobacco products (e-cigarettes included)
  • Air horns, noisemakers, fireworks
  • Skateboards, bicycles, Segways, hoverboards, roller skates
  • Any other items deemed to negatively affect the safety or experience of others


Can I bring in and set up my own computers within the Convention Center?

Yes. Full-time employees of the exhibiting company or show management personnel, whether personally owned or rented, may set up computers.


Is the Convention Center a union facility?

Yes. Based on the needs of your event, certain union jurisdictions apply. Please see your General Service Contractor or Event Manager for more details.


As an exhibitor, can I set up my own booth?

Yes. Exhibitors may set and dismantle their own booths provided they use full-time employees of the exhibiting company. Please contact your General Service Contractor to discuss specific union work rules on the exhibit floor and loading dock.


Who handles electrical and plumbing services in the Convention Center?

Edlen Electrical provides these services on an exclusive basis. For further information regarding these services, contact Edlen’s onsite office at 216.928.1543.

Limited power is available in all meeting rooms through the convenience outlets and is included in the rental of the meeting space. Additional power may be placed in meeting rooms for an additional fee.


Who handles telecommunications and Internet services in the Convention Center?

Our IT Department provides all internet and telecommunications as exclusive services within the center. We offer a wide variety of IT services through our experienced in-house team of technicians. Please reach out to your Event Manager for our IT team’s contact information to get started.


What are the food and beverage options outside and at the Convention Center?

There are plenty of walkable downtown food and beverage options. View our 3D map to see what’s around. Within the Center, you can peruse Levy’s exhibitor catering menu and order directly through them.


What amenities does the Convention Center have onsite? 

The Convention Center has many convenient onsite amenities. These include:

  • Starbucks Coffee
  • Au Bon Pain Cafe
  • The UPS Store
  • Onsite ATM Machines
  • Coat Check (depending on the event)
  • Mamava Pods (lactation stations)
  • Water Refill Stations


Is there parking available near the Convention Center?

The Huntington Park Garage has 1,200 parking spaces and is directly connected to the Hilton Cleveland Downtown. This connection is conveniently located at the convention center & Hilton connector. In addition, there are over 5,000 parking spaces near the Huntington Convention Center and other public garages within walking distance. View our 3D map to see the loading dock entrance and all parking options.


Still not finding the answer that you’re looking for? Contact us!